As per the title. Bought a refurb V15 from Dyson Outlet on eBay. Within 5 mins I get the “filter blocked” message. I see it’s a common fault. Has it never been rectified?
I did what the outlet told me to do and that was to wash the filter and dry it for 24hrs but it’s made no difference. If I’d paid £650 for this I would not be happy. I think I will be returning this for a refund.
Best answer by Jack
Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and to help pinpoint the cause now you’ve ruled out the filter as the problem we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V15 Detect™ vacuum fully charged and easily to hand.
If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
+13Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and to help pinpoint the cause now you’ve ruled out the filter as the problem we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V15 Detect™ vacuum fully charged and easily to hand.
If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
Hi Jack
I’ve been sent a replacement cylinder body assembly which seems fine at the moment. My only other gripe is that it was showing as having a built in crevice tool in the photos but it wasn’t included in the box. This was from the Dyson Ebay outlet store. I have questioned it and they tell me the photo is for “promo purposes only”.
+13Hi
Thanks for the update - I’m glad to hear the replacement part has resolved things!
Only certain variants of the Dyson V15 Detect™ vacuum are compatible with the Built-in dusting and crevice and dusting tool. It sounds like the variant you’ve ordered isn’t compatible - sorry for any confusion here, I’ll be happy to pass this feedback along to the right people for you.
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