Hello,
Our V11 was collected for repair on August 2nd 2024, apparently it has been lost, I have repeatedly called your help team and always promised action or a reply in 24-48 hours. As yet nothing is being done about this. As a disabled customer I find it very difficult to deal with an organisation where complaints are not dealt with and managers are non existent. I need to know what you are going to do about this and would like a response asap. I have contacted watchdog and the mail on line to tell my story, surely as an organisation you should make reasonable adjustment for the blind and support them through such issues.
thank you
Anne
