I purchased by Dyson G1 and could track the delivery until I was told to contact Australia Post who then told me to contact Dyson. Now 3 weeks later and Dyson have informed me that the package is now empty when it got to one of the post transit centres and it t will take up to 30 days to work out what has happened to it. I have been in touch with customer service and keep getting a template email back thanking me for my patience. Meanwhile I have paid for something that hasn't been delivered - wouldn't you think Dyson would send a replacement now? Interested in anyone else's experience.
Solved
Has anyone else had a delivery problem and been told I need to wait while Dyson and Australia Post sort it out (up to another 30 days)??
Best answer by Jack
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
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+13Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
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