V11 Wont switch from Eco to Med to Boost | Dyson Community
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V11 Wont switch from Eco to Med to Boost

  • October 25, 2024
  • 1 reply
  • 77 views

From new my vacuum wont switch from medium to eco or boost - Is there a reset ?

 

Best answer by Jack

Hi @Rob9771,

Welcome to the Dyson Community! 

This sounds like an unusual issue - especially from a new machine. To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

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1 reply

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2044 replies
  • Answer
  • October 28, 2024

Hi @Rob9771,

Welcome to the Dyson Community! 

This sounds like an unusual issue - especially from a new machine. To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!


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