Hi everyone,
It’s a fairly new Dyson V11, and the filters are clean. It seems to be charging because when I connect it, the white lights flash for a second. But when I try to turn the display, it stays blank screen, and if I try to power on the vacuum, the white lights just flicker nothing else happens.
Any ideas on what could be causing this white blank screen issue?
Best answer by sophijosephine
Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
Thank you for the response!
I will reach out to Dyson Customer Care for further assistance, as the blank screen issue persists despite charging. Hopefully, they can help resolve it.
+13Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
Thank you for the response!
I will reach out to Dyson Customer Care for further assistance, as the blank screen issue persists despite charging. Hopefully, they can help resolve it.
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