I bought the Gen5Outsize Absolute this past spring and I have tried to love it. My previous Dyson vacuum was 10 years old so I thought this was going to be great. However, overtime I hate it more every time I use it. I have one dog (lab) and one medium haired cat and it does NOT pick up hair, especially on any type of furniture and it is so frustrating. I contacted Dyson and they said there is nothing they can do, so i asked how to leave a product review, and they would not tell me! They told me I can email customer support.
Solved
Why won't Dyson let me leave a product review?
Best answer by Jack
Hi
Welcome to the Dyson Community.
I’m sorry to hear you feel your Dyson Gen5outsize™ vacuum isn’t working effectively for your needs in this instance. This is surprising to hear, as it should have no issues tackling pet and human hair around the home/
Around 21 days after registering your Dyson machine via the website or the MyDyson™ app, you should receive an email from Dyson inviting you to leave a review. This email will include a direct link to the review form.
If you’ve already registered, please check your email inbox including the junk mail folder for any communications you may have missed.
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+13Hi
Welcome to the Dyson Community.
I’m sorry to hear you feel your Dyson Gen5outsize™ vacuum isn’t working effectively for your needs in this instance. This is surprising to hear, as it should have no issues tackling pet and human hair around the home/
Around 21 days after registering your Dyson machine via the website or the MyDyson™ app, you should receive an email from Dyson inviting you to leave a review. This email will include a direct link to the review form.
If you’ve already registered, please check your email inbox including the junk mail folder for any communications you may have missed.
Got a Dyson vacuum cleaner a little over a year ago. The cleaner head ball wheel broke off after very little use after a few days use. Contacted Dyson who replayed they are out of stock of cleaner heads but offered that I could buy a completely new vacuum with a 20% discount. I replayed that I was willing to wait until back in stock. Had to follow up many times with always the same answer. Until finally after 6 month I got an e-mail that the cleaner heads are back in stock. At that point I contacted customer support however they replied that they had arrange for replacement of the complete vacuum already and a different department would arrange the return shipment. This never happened and after repeated follow-up customer support has never been able to solve this issue. They said they can not send me a replacement head because a return was already initiated. Now one year has passed and when following up there is no more reply from customer support.
I will never ever buy a Dyson product again!
Clever move by Dyson to let customers only review their products on the website for a short time. Problems usually occur only after some use of a product.
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
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