My work schedule doesn’t align with Dyson’s customer service support. I spoke to a Dyson rep who needed me to be home with the item. I’ve been getting a message error stating that something is blocking but this only happens on high settings. This has been going on for over a yr now, I’m over it at this point & thinking bout throwing the vacuum away & not ever investing in a Dyson product again. This vacuum has the cleaned throughly! Product was brought back in 2020 if that helps.
Solved
Anyone having suction issues with the V11 cordless upright?
Best answer by uniquecalhoun1983
Good morning,
Yes, Dyson had me purchase the main body & Cyclone. I brought more filters, cleaned the floor attachment with a damp cloth & use an old toothbrush to clean the motor(avoided water near motor).
Thanks for your reply
~Unique
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+13Hi
Welcome to the Dyson Community!
It sounds like this could be an issue with either the main body assembly or the battery - but to help us pinpoint which part will resolve the issue, we would need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11™ vacuum fully charged and easily to hand. It sounds like you’ve been correctly advised by our Contact Centre team. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to continue your ongoing conversation with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
Good morning,
Yes, Dyson had me purchase the main body & Cyclone. I brought more filters, cleaned the floor attachment with a damp cloth & use an old toothbrush to clean the motor(avoided water near motor).
Thanks for your reply
~Unique
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