V15, new head, battery life halved | Dyson Community
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V15, new head, battery life halved

  • January 24, 2025
  • 4 replies
  • 86 views

Hi, I bought a V15 a couple of years ago. Within a few months of purchasing I did have to take it to be repaired, and they replaced the motor and dust chamber component, funnily enough the one I bought was a purple colour, and the one I had returned is an aqua and gold colour. So I’m actually not sure if I got back an earlier model than the one that I had purchased… Anyway fast forward, the red clip on the motor head broke and Dyson very kindly sent me a new motor head for the vacuum (I have a daughter with severe dustmite allergies THANK YOU!!) so it’s really important that I do vacuum daily. However I noticed when I use it now it makes a different noise (higher pitched) and my battery life has dropped down on the normal mode from around 35 minutes to 15 minutes which is what I used to get when it was on full power - I struggle to vacuum my entire house in this time frame. Has anyone else come across this? Thanks for reading and hopefully answering !

Best answer by Charu

Hi ​@Kelle1234,

Welcome to the Dyson Community, and thank you for bringing this to our attention.

I have reached out directly to gather some further information. Please check your Dyson Community private message inbox and provide the requested details.

I look forward to hearing from you!

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4 replies

  • Author
  • Novice Member
  • 3 replies
  • February 8, 2025

Was anyone able to help please. Still halved battery life which has happened overnight. 


Charu
Community Moderator
  • Dyson Community Moderator
  • 48 replies
  • Answer
  • February 12, 2025

Hi ​@Kelle1234,

Welcome to the Dyson Community, and thank you for bringing this to our attention.

I have reached out directly to gather some further information. Please check your Dyson Community private message inbox and provide the requested details.

I look forward to hearing from you!


  • Author
  • Novice Member
  • 3 replies
  • February 19, 2025

Hi, I replied to your private message last week. Dr you not get all of the details I provided? Thanks 


  • Author
  • Novice Member
  • 3 replies
  • February 19, 2025

Oh you did receive it as you replied and said you have escalated it. I’ve heard nothing since. Thanks. 


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