I just read a post from someone who is going through a very similar situation I am now in, with Dyson. But I don’t plan to waste my time anymore writing a bunch of details e a huge post. Dyson can access the emails I am exchanging with the “Dyson experts” and figure out what mess I am in. I am thinking is how I can bring this to the public so people will be aware of the issue, that looks to me almost as a scam.
I bought 2 Outsize models, both with 2-year warranty and under the warranty, they both had issues with the cleaner head - one of the heads broke completely, like, just fell apart while I was vacuuming the floors. The funny thing is that Dyson's first step was trying to blame me saying that I did something to the machine's part. What I am sure I did not do it. Now I have been back and forth on emails, since August of last year, trying to get a solution.
The head is out of stock. One day finally is back, BUT, on the same day, it is no longer available!
Let’s replace your machine! But, we will give you a model that is cheaper and does not offer any of the things that were the reason why you bought the models which you bought. What? FIND A SOLUTION. This is not acceptable.
Simone. Feb 2025.
