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Jack
Dyson Community Manager
3 years ago
Solved

v11 intermittent power

  • February 14, 2025
  • 5 replies
  • 152 views
L

My dyson v11 is 10 months old. The power shuts off after 3-5 second similar to what i have on others' posts but the difference is mine doesnt go back to normal after a few tries.

I have done or checked these but still no improvement. There are no error messages displayed on the screen. The unit is fully charged. All filters are cleaned and the dirt receptacle is empty. There is no blockage inside the machine. The symptom appears even when I disconnect all attachments from the main unit. The symptom appears under all power settings (Med,Eco, Boost). The trigger condition and battery connection is good. The power stays on (i.e. the lcd screen is lid throughout) when it stops itself.

Is there anything i could try? I feel like it is a power issue and not related to battery, but i cant really think of anything else.

Best answer by Jannat

Hi ​@Leolucy, 

Welcome to the Dyson Community! 

This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11 vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

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5 replies

Jannat
Community Moderator
  • Jannat
  • Dyson Community Moderator
  • 91 replies
  • Answer
  • February 14, 2025

Hi ​@Leolucy, 

Welcome to the Dyson Community! 

This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11 vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

Jannat - Dyson Community Moderator
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  • urrayam
  • Novice Member
  • 18 replies
  • February 14, 2025

Dyson products do not live up to value or brand 

Be careful if you need to return.

MVUrraya
L
  • Leolucy
  • Author
  • Rookie Member
  • 1 reply
  • February 14, 2025
urrayam wrote:

Dyson products do not live up to value or brand 

Be careful if you need to return.

Hey MVUrraya, 

What do you mean by that? I am not new to dyson but my last unit DC56 lasted (kind of) years despite it was a refurbished unit, so im familiar with returning unit that is still under warranty. 

Thanks.

U
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  • urrayam
  • Novice Member
  • 18 replies
  • February 14, 2025

Lucky you!

I returned v11 oct. 2024 (under warranty)

Told by dyson-only partial v11 received. 
therefore no replacement, despite pictures taken at UPS & tracking number of sent v11.

Multiple calls with various customer services reps who assign different case numbers and can only say “sorry”  

It had/is a nightmare.

I reported yesterday BBB

mvu

MVUrraya
U
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  • urrayam
  • Novice Member
  • 18 replies
  • February 17, 2025

So i just received this we’ll see if Dyson comes  thru

Hello Marilyn,
My name is Cesar from Dyson. I attempted to contact you and left a voicemail. I am writing to address your concerns regarding the exchange process and to ensure we provide the best assistance possible.

Please be informed that there was a report of a partial part received. This matter is being handled by Dyson and the carrier team, so you do not need to wait any additional time. A new order has already been placed and released from our warehouse. You will receive a confirmation and tracking number within the next 24 to 48 hours. This tracking number will provide accurate delivery information.

We aim to assist you within the best possible timeframe. The package is expected to arrive within the next 2 to 10 days. Your feedback is important to us, and we are making our best efforts to provide an excellent customer service experience.

We understand how frustrating delays can be and sincerely apologize for any inconvenience this may have caused. Rest assured, we are committed to resolving this issue swiftly and efficiently. Our goal is to ensure your satisfaction and to maintain your trust in our services.

Thank you so much for your patience and support. If you have any additional questions, please feel free to reply to this email. We are here to help and look forward to assisting you further.

Best regards,
Cesar

Dyson Resolution Specialist

MVUrraya
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