Can't find "CleanTrace Module" in MyDyson app | Dyson Community
Skip to main content
Visit Dyson.com Visit Dyson.com
Jack
Dyson Community Manager
3 years ago
Solved

Can't find "CleanTrace Module" in MyDyson app

  • February 15, 2025
  • 4 replies
  • 141 views
J

I just got the CleanTrace phone mount for my Gen5Detect Absolute. I have an iPhone 16 Pro and I updated to the latest version of the MyDyson app which got released just 14 hours ago. The vacuum is registered to my account and appears in the app.

But I can’t figure out how to use the cleantrace. In the “Discover Dyson” section there’s a thing about the CleanTrace, but it just has a link that opens dyson.com.

On the product page it says “The Dyson CleanTrace module can be found in the MyDyson app.“ 

Just now looking at the page again, it says “iPhone 12 and above.”, but then in the FAQ below it lists out a bunch of models but not the iPhone 16 Pro. Perhaps dyson needs to update the app to detect iPhone 16 Pro and Pro max models.

Best answer by Jack

Hi ​@Joe901234,

To update as promised, we’ve worked with our App development team to resolve things and you should now be able to use Dyson CleanTrace™ with iPhone 16 Pro and iPhone 16 Pro Max handsets.

Please try closing the MyDyson™ app completely. On reopening you should now be able to see the Dyson CleanTrace™ module for your Dyson Gen5detect™ vacuum.

Dyson CleanTrace™ module for Dyson Gen5detect™ vacuums

You can find more information on Dyson CleanTrace™ here:

 

Hope this helps, but let us know if you have any further questions on this!

View original
Did this article help you find an answer to your question?

4 replies

Jannat
Community Moderator
  • Jannat
  • Dyson Community Moderator
  • 91 replies
  • February 15, 2025

Hi ​@Joe901234 

Welcome to the Dyson Community!

Thanks for raising this - this is something we’re looking into with our App development team, and will come back with an update on this as soon as possible.

Thanks for your patience in the meantime!

Jannat - Dyson Community Moderator
Jack
Dyson Community Manager
Forum|alt.badge.img+13
  • Jack
  • Dyson Community Manager
  • 2021 replies
  • Answer
  • February 20, 2025

Hi ​@Joe901234,

To update as promised, we’ve worked with our App development team to resolve things and you should now be able to use Dyson CleanTrace™ with iPhone 16 Pro and iPhone 16 Pro Max handsets.

Please try closing the MyDyson™ app completely. On reopening you should now be able to see the Dyson CleanTrace™ module for your Dyson Gen5detect™ vacuum.

Dyson CleanTrace™ module for Dyson Gen5detect™ vacuums

You can find more information on Dyson CleanTrace™ here:

 

Hope this helps, but let us know if you have any further questions on this!

Jack - Dyson Community Manager
J
  • Joe901234
  • Author
  • Rookie Member
  • 1 reply
  • February 20, 2025

Awesome, the CleanTrace module now shows up in the app and I was able to use it 👍

Jack
1 person likes this
  • Jack
    Jack
Jack
Dyson Community Manager
Forum|alt.badge.img+13
  • Jack
  • Dyson Community Manager
  • 2021 replies
  • February 21, 2025

Hi ​@Joe901234,

That’s great news, glad this has resolved things for you.

Hope you’re having fun using Dyson CleanTrace™ 😀

Jack - Dyson Community Manager

Reply


Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings