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Question

Warranty Or Not


Hello Users, 

 

Currently we have A Dyson V15 with some slight issues, It was purchased February 2024

1) red gasket on the body seems to tear and/or dislodges from the gen5 body itself creating a leak. You can hear the leak while operating and also can be subdued by placing your finger onto of it.


2) the wheels on the ‘’digital motorbar cleaner head’’ seem to fall off. The first one happened weeks upon having the vacuum but again last week the second one just fell out upon normal usage

Does This Fall under Warranty?

 

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3 replies

Aastha
Community Moderator
  • Dyson Community Moderator
  • 84 replies
  • March 11, 2025

Hi ​@KlikkSupport,

Welcome to the Dyson Community!

We are here to assist you further. Could you please share your country of residence so that we can assist you more accurately. 

We’ll look forward to hearing from you.


  • Author
  • Rookie Member
  • 1 reply
  • March 11, 2025

Hi ​@Aastha , 

Thanks for replying ,

Country of residence is Malta, Birkirkara. 


Aastha
Community Moderator
  • Dyson Community Moderator
  • 84 replies
  • March 11, 2025

Hi ​@KlikkSupport,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.


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