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order replacement parts


Hello,

I have a Dyson v15 and I dropped it & broke the sensor head so I need to order a replacement. How can I do this?

Best answer by Jack

Hi ​@meredithkav,

Thanks for coming back to us!

To order a replacement Soft roller cleaner head, you’ll need to speak directly with the Dyson Canada Customer Care team.

Please visit Dyson.com and click Support for their Live Chat and Helpline contact options.

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3 replies

Jaswinder
Community Moderator
  • Dyson Community Moderator
  • 62 replies
  • March 10, 2025

Hi ​@meredithkav,

Welcome to the Dyson Community!

We’re happy to help, could you please provide us with your country of residence for further assistance.

Additionally, please help us by providing an image of the broken part of your Dyson V15.

I look forward to hearing from you!
 


  • Author
  • Rookie Member
  • 1 reply
  • March 12, 2025

I’m in Canada


Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2021 replies
  • Answer
  • March 12, 2025

Hi ​@meredithkav,

Thanks for coming back to us!

To order a replacement Soft roller cleaner head, you’ll need to speak directly with the Dyson Canada Customer Care team.

Please visit Dyson.com and click Support for their Live Chat and Helpline contact options.


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