Dyson customer service absolutely horrible

Hi ​@sarahclayton,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

My experience is similar, terrible, but to further add insult to injury i have been advised to dump a perfectly viable part as dyson cannot seem to issue a returns label, so they just issued a refund as told me to dump the perfect, but wrongly supplied part.

that is sad.

Hello

No, not sorted out at all.

Someone reached out by emails They refused to replace my vacuum with a suitable model. They thought offering me 30% was a resolution. My current vacuum replacement sucks up all the area rugs it’s a horrible vacuum and also way too heavy. 
I just wanted a replacement for my animal small ball (who’s motor blew twice!)

I will be sure not to recommend Dyson to anyone, expensive yet disastrous vacuums. And customer service so poor that they don’t resolve the problem at all.

Sarah 

Hi ​@sarahclayton,

We're sorry you're unhappy with the resolution offered. It won't be possible to exchange your vacuum once again for a different format of machine. Therefore, as a one-time gesture of goodwill, you've been offered a 30% discount off a future purchase.

It won't be possible for us to override the resolution you've been offered by your local Dyson Customer Care team, but we will be happy to pass your feedback on your experience along to the right people for you.

But you’ve not provided a resolution at all! 
I'm willing to return your heavy and useless brand new vacuum (so called replacement of my animal small ball) so in the end you win as you can re-sell it.

However asking me to ‘purchase’ another vacuum from Dyson to resolve this incredibly BAD experience - no way in the world would I ever buy another Dyson product .

Sarah