Hoping someone can help. My brushbar stopped spinning on my Ball Animal multifloor. I took the bar off the cleaner, hoping it was just some stuck hair, but it is not spinning on the end cap when it is free of the housing. Is it possible to remove the end cap from the brush bar? Or is this a warranty item? I can post pics if that helps?
Thanks, Martin
Best answer by Jaswinder
Hi
Welcome to the Dyson Community!
Here are some troubleshooting steps for your Dyson Ball™ Animal upright vacuum.
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on. Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position. So make sure you recline your machine into the vacuuming position before testing it.
Kindly follow the steps in the video:
If the issue still persists after following these steps, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
Hope this helps!
Hi
Welcome to the Dyson Community!
Here are some troubleshooting steps for your Dyson Ball™ Animal upright vacuum.
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on. Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position. So make sure you recline your machine into the vacuuming position before testing it.
Kindly follow the steps in the video:
If the issue still persists after following these steps, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
Hope this helps!
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