I want to share my frustrating and shocking experience with Dyson in case anyone else is dealing with similar issues—or to warn those considering a purchase.
Here’s what happened:
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January 17 – I received my Dyson Airwrap after purchasing it directly from Dyson.
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February 3 – After using it for a few days, I realized it was defective, so I requested a return and exchange. Dyson provided a return label for the process.
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February 10 – I shipped the unit back using the label they provided, and it was delivered to Dyson’s warehouse.
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March 4 & March 7 – Their customer service confirmed they received my return and told me to wait for a replacement.
Sounds fine so far, right? Well, here’s where things get ridiculous.
Instead of sending my replacement, Dyson support suddenly changed their story. They falsely claimed that I never received the unit on January 17 (which makes no sense—it was my original purchase). Then, they told me to file a police report for a “missing delivery”—which is completely absurd because THEY HAD ALREADY CONFIRMED receiving my returned unit.
And here’s the kicker:
I recently discovered that Dyson is now reselling my exact returned unit on their website as a refurbished model! I even asked them to check the serial number to confirm, and of course, they’re dodging the question.
At this point, Dyson has:
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Acknowledged receiving my return but refuses to process my exchange.
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Tried to shift blame by telling me to file a police report for a nonexistent missing package.
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Likely resold my returned unit instead of fulfilling the exchange.
I've spent hours fighting with their customer service, getting nothing but contradictory, robotic responses. Their handling of this situation is beyond unprofessional—it feels like fraud.
🚨 BEWARE if you ever need to return or exchange a Dyson product. They may gaslight you, refuse to honour the exchange, and even try to resell your return instead of replacing it.
I’m now escalating this to consumer protection agencies and disputing the charge with my bank. But I wanted to share my story in case others have faced similar issues—or to warn potential customers.
Has anyone else had a terrible return/exchange experience with Dyson? Let me know. Let's hold them accountable.
