Awesome company but why awful customer service ?

I’ve just spent the most frustrating 60 minutes on online “customer service” chat. As a very long standing Dyson customer from way back in the day, I’ve spend many thousands on vacuums and hair products, air-wraps etc, I feel completely [Moderation edit - profanity removed] by the awful response time for an issue with a two month old vacuum. Apparently no spare parts, currently “in production” !! … no lead time. They’d like to collect my machine for repair, with the first available slot being the 15th November ! How do they expect me to keep my house clean for the next month ? should I go out and buy another vacuum ? (unfortunately I don’t have a spare lying around). I’m really struggling to understand why one of the UK’s most successful and innovative companies sub contracts their customer service out of the UK ? and doesn’t keep sensible stock levels of replacement parts… surely in these cases they should out something to simply awful. Feeling very disappointed and let down.