3rd failed return | Dyson Community
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3rd failed return


  • Rookie Member
  • 1 reply

I have arranged a return now 3 times. All have failed. Customer service is totally disjointed and not fir for purpose. The 3rd courier actually arrived and refused to take it without box. Dyson has promised to provide a box this time. What is happening?

 

This is now the 4th time I have contacted customer services, and I think we are at the end of our relationship with Dyson.

 

 

Best answer by Jack

Hi @toxoc,

I’ve reached out directly to take some further details.

I’ll look forward to hearing from you!

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2 replies

  • Author
  • Rookie Member
  • 1 reply
  • April 8, 2024

This is now the 5th failed return. How difficult is it to send a box? Each time DPD driver turns up without a box, Is Dyson the worst company for Customer Service ever?


Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2008 replies
  • Answer
  • April 8, 2024

Hi @toxoc,

I’ve reached out directly to take some further details.

I’ll look forward to hearing from you!


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