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Connection issue


DavidTaylor
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My fan keeps losing connection to the app, does anyone know how to fix this or stop it from happening ?

Best answer by Emma.S

Hey David. I had this problem a couple of weeks ago and posted a review on the app store. 

The team at dyson responded and got me to do a reset. Basically I unplugged my machine for a few minutes and when I plugged it back in, it ‘refreshed’ the connection and started to work. 

Hopefully this has helped. 

Emma :)

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2 replies

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  • Gold Level Contributor
  • 65 replies
  • Answer
  • August 6, 2021

Hey David. I had this problem a couple of weeks ago and posted a review on the app store. 

The team at dyson responded and got me to do a reset. Basically I unplugged my machine for a few minutes and when I plugged it back in, it ‘refreshed’ the connection and started to work. 

Hopefully this has helped. 

Emma :)


DavidTaylor
Forum|alt.badge.img+7
  • Author
  • Community Superuser
  • 194 replies
  • August 6, 2021

Thanks @Emma.S its fixed now. Hopefully this will work in the future as well.

David.


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