Hair straighteners just needed battery replacement…..or so I thought.
After speaking to Customer Services I have been told that the straighteners are unrepairable, but I can buy a refurbished set for £99!
My other option is 20% off new ones.
Sorry Dyson this is really not the service we have had in the past with other products.
Dyson you have let us down and you have let yourself done with the appalling design of this product.
Best answer by Jack
Hi
Welcome to the Dyson Community, and thank you for taking the time to share your feedback here.
The Dyson Corrale™ straightener’s battery pack is covered for the duration of our free 2-year Dyson guarantee. Outside of this timeframe, a refurbished replacement would be chargeable.
It's not possible for us to specify an exact lifespan for any component, including the battery pack, as this depends on how each individual machine is used, maintained and stored. As with any battery, our battery packs are subject to normal degradation over their working life.
There’s nothing we can do via the Dyson Community to change the outcome here, but if you change your mind about the replacement you’re welcome to continue your conversation directly with the Dyson UK Customer Care team.
+13Hi
Welcome to the Dyson Community, and thank you for taking the time to share your feedback here.
The Dyson Corrale™ straightener’s battery pack is covered for the duration of our free 2-year Dyson guarantee. Outside of this timeframe, a refurbished replacement would be chargeable.
It's not possible for us to specify an exact lifespan for any component, including the battery pack, as this depends on how each individual machine is used, maintained and stored. As with any battery, our battery packs are subject to normal degradation over their working life.
There’s nothing we can do via the Dyson Community to change the outcome here, but if you change your mind about the replacement you’re welcome to continue your conversation directly with the Dyson UK Customer Care team.
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