No tracking number provided. What to do next? | Dyson Community
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No tracking number provided. What to do next?

  • September 29, 2023
  • 3 replies
  • 1369 views

I currently and wondering if there is an issue with Afterpay and Dyson because I have been waiting on a tracking number since Sept 17th 2023 when I made the order and have already made a payment with Afterpay but still no tracking number I am in contact via email with costumer service but they are asking for a number I never received so where is my money going is I haven't received a number.

Best answer by Anonymous

If they’ve not shipped it, there won’t be tracking ID. You’re best option is to call Dyson directly, having them run a search against your address/order information. If they took payment, they should have a record. They shouldn’t need a tracking it to find it! 

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3 replies

  • 0 replies
  • Answer
  • September 29, 2023

If they’ve not shipped it, there won’t be tracking ID. You’re best option is to call Dyson directly, having them run a search against your address/order information. If they took payment, they should have a record. They shouldn’t need a tracking it to find it! 


  • Bronze Level Contributor
  • 105 replies
  • October 2, 2023

They only provide the tracking ID when it ships. If it hasn’t left, it won’t have a tracking ID!


  • New Member
  • 1 reply
  • December 7, 2023

I’m dealing with the same thing. Payment been taken and I made a payment already yet still no word on where my airwrap is. Dyson is no help and keeps giving the run around. Idk what to do 


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