faulty straigtner battery

Hi

I have already sent several messages and email regarding this - I have had several ‘chat’ conversations and just get conflicting information- my ‘ chat’ person on Thursday agreed to escalate for a free refurbished pair - my ‘ chat’ person on Saturday agreed that the person on Thursday said this but won’t be confirmed for 48-72 hours and assured me I would hear by Sunday when the 72 hours were up - still joy heard anything, which doesn’t surprise me - I assuming I’ll have to do the whole chat thing again and go over the same things- in the meantime I don’t want to debate my ‘options’ but it’s rather insulting suggesting I either pay another £100 to replace them or waste another £500 On a  new pair that might only last a couple of years again - battery and charging issue’s seem to be a well known theme when you look what other people are putting in forums. Dyson may think that 2.5 years is a reasonable time for a product of this expense to last but the Consumer Right Act of 2015 suggest responsibility for up to 6 years.

I have kept screen shots of my chat conversations, so I can refer back to them, if required 

Regards 

Rebecca

The corale is absolutely a waste of money.their repair center asked me to pay half the price($250) of the original price for a repair and price higher($600) than my orginal purchase for a new one.then replace again?and again?and again? Since it will not guarantee that it will last long.you are just fooling your customers,Dyson!

My corralle is 3 years old and stopped charging , Dyson informed me they can’t fix it but can offer me 25 per cent off a new one , so basically after 3 years it’s obsolete , ware of money wasn’t even used everyday 

I recently purchased one,  a special gift for my wife. All Dyson products look so wonderful in the stores, we've got the hair dryer which ended up being returned due to a loud whine, Chinese 100$ copy with Phillips motor and same features and magnetic attachments has worked for the last year. We want the vacuum, very pricey. Got the Corralle, It's been having more and more battery problems which led me to this forum searching for a replacement kit. I made a post, no replies. Made an account trying to find customer service, links led me to the community. I sure hope with the money we saved up to get this nice gift somebody has figured a solution and will share. Every single article on the net says the same thing - besides the obvious battery issues it is a wonderful product. We got it for the name and reputation. Hoping that name and reputation lives up to more than hype, other products have been expensive but unmatched. Fingers crossed for a solution beyond a coupon like most others say they received. 

My Corrale has stopped working, I rarely use it as I have the hairdryer and air wrap but tried recently and the battery has stopped working.  On calling Customer Service, they were of course out of warranty and nothing they can do other than sell me another overpriced pair.  I am livid.  I have had so many of their products over the years and still do.  These were so expensive and virtually unused.  Looked after!

I will not buy another pair and will now have to take my 9 year old GHD’s off my daughter on the odd occasion I need some. They are still working despite being thrown around, left on, and generally mistreated but weathered the storm by 3 teenage girls. Who incidentally have never used my Corrale for fear of them damaging it, when all that's needed is to be looked after and to have the battery die and to never work again.  Appalling for the cost they charge! Really terrible service.