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Worst customer service


UPS lost my package on December 1st, approved mt claim on December 8th. It has been over a month now and I still have not received my refund from Dyson. I’m never buying anything ever again from a company that is just trying to suck people out of their money. Had I known that Dyson’s customer service is so bad, I wouldn’t have even taken their product for free. 

Best answer by Anonymous

Hi @dishashah,

I’m very sorry to hear there has been an issue with the delivery of your order and also the refund now on that order. I would like to help get this resolved.

Can you please send an email to askdysonUS@dyson.com  add connected community in the subject line and then in the email please provide me all your order details. 

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3 replies

  • 0 replies
  • Answer
  • January 8, 2024

Hi @dishashah,

I’m very sorry to hear there has been an issue with the delivery of your order and also the refund now on that order. I would like to help get this resolved.

Can you please send an email to askdysonUS@dyson.com  add connected community in the subject line and then in the email please provide me all your order details. 


  • New Member
  • 7 replies
  • January 30, 2024

They are very happy to take your money but good luck getting it back. They charged me for a part they sent to an incorrect shipping address - and that’s after they assured me the order had be cancelled! Their response was essentially, we are very sorry but the part shipped and so we can’t refund you! I am another ex-customer who will never buy Dyson again. 


  • Author
  • Rookie Member
  • 1 reply
  • January 30, 2024

@Teanna ive already emailed but have not received my money or a response in over 20 days. It has been over 3 months since my hair dryer was lost and I still haven’t received money from y’all. Such thieves 


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