Need shipping information - can't get a return label | Dyson Community
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Jack
Dyson Community Manager
3 years ago
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Need shipping information - can't get a return label

  • September 17, 2024
  • 1 reply
  • 184 views
S

I have been trying to get a shipping label from Dyson for 2 months.   They give me my own tracking number and tell me to take it to a UPS store.  The UPS store is NOT ABLE to print out the label using the tracking number.  

Does anyone have advice?  Or an address for Dyson and I will just pay myself to ship it back to get my replacement? (it is still under warranty for 3 more months)  I am beginning to feel like the run around is on purpose so they don’t have to honor their warranty.  

 

any advice welcome as I am extremely frustrated and don’t want to give up on a $599 dollar gift I only used maybe 20 times. 

Best answer by Jack

Hi @SLRG94,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information.

I’ll look forward to hearing from you.
 

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1 reply

Jack
Dyson Community Manager
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  • Jack
  • Dyson Community Manager
  • 2047 replies
  • Answer
  • September 18, 2024

Hi @SLRG94,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information.

I’ll look forward to hearing from you.
 

Jack - Dyson Community Manager
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