On July 20th I placed a Dyson hairdryer via phone, and an employee named John from Dyson placed the order and sent me an order payment link. I clicked and paid but I didn’t receive a payment confirmation email from Dyson. John left me a voicemail saying that the order might take longer to process. I waited till the next day but I still did not get the confirmation, but my card was still charged.
I called back to Dyson and the representative said he can get me a refund and I can place another order for my hairdryer so I did. The other order was processed smoothly, but I never received my refund for the first apple card transaction, even after the 10 business days processing time the representative proclaimed.
Now it has been 3 months and I am deeply disappointed by Dyson for making a simple order process so unnecessarily complicated and frustrating. Despite multiple attempts to resolve this issue, Dyson has not provided the level of service I expected from a high-end brand, leaving me without a refund for the original transaction and a poor overall customer experience.
