I have a v8 absolute cordless that stopped working. I paid for the warranty, contacted CS and mailed them back the unit via their shipping label. First they said I shipped them the wrong product. Then told me they never received it. I confirmed via UPS they did receive it and after 18 calls, that’s right 18 calls to CS, they now want pictures of the product I sent them. WTF! It has been at least 5hrs of waiting on hold and they keep giving me the run around. Without question the worst custom experience ever. I cannot believe this is how they operate. I shipped them my unit, which was under warranty and they have yet to send me a replacement. It’s been 5 months of me calling back, over and over again. It’s so infuriating. They say they’ll call me back, email me, etc….nothing from them. It’s the same story every time I call. If there is anyone who can help please contact me….I’m at my wits end with these people.
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