Does anyone think it is bit bizarre a company that prides themselves as “World Class” and “Iconic Support” (Dyson) … actually has one of the worst support policies in the entire consumer electronics sector? When, not if, your Dyson craps out… you have to send back and wait 18 fricken days for a replacement???? Garbage! Shame on Dyson! I had to go back to Costco, buy a new one and will return it when my crap replacement comes back! this company is a complete joke!
Solved
Support nightmare
Best answer by Charu
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Just curious did they ever resolve your issue? As I am having a horrible time with there support as well.
I have been using Dyson products for 10 years. I bought new hair dryer from the Dyson demo store at Times Square over a year ago. After sending it for repair and making countless chats and calls, it was so exhausting. I have now been waiting for more than a year without receiving any emails. The only suggestion I keep getting from them is to call and check again next week. I finally gave up. Hope you all have better luck than me. I will no longer support Dyson. Felt like I was robbed of $468.15!
Reply
Create a Community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.