I bought a Dyson G1 Wash at the end of last year, but it had issues, so I contacted Dyson support. They instructed me to return the machine, and once they received it, they would send me a replacement.
Dyson received my return on January 29th, but since then, it has been a complete mess trying to get my replacement:
- 2/12: Dyson shipped a new unit, but UPS marked it as an empty carton.
- 2/17: Dyson attempted to ship again but forgot to put a shipping label, so it was returned to Dyson.
- 2/28: Another shipment attempt, but the package was marked as return to sender.
- 3/10: Dyson tried once again, and now this package is lost.
I’ve contacted Dyson support multiple times, but all I get are scripted responses and no real help. I also tried reaching out to UPS, but Dyson has claims blocked, so I can’t even investigate on my own.
At this point, I’m out a lot of money, and I still don’t have a working machine. Has anyone else dealt with this before? What should I do? Dyson seems unwilling or unable to fix the issue, and I’m out of options. Any advice would be greatly appreciated!
