I am reaching out to seek assistance regarding a series of unresolved issues with my Dyson WashG1 replacement process. Since sending my unit in for warranty repair in January, I have experienced five consecutive failed replacement shipments. Despite assurances from customer service, I have yet to receive a functioning unit.
Shipment Timeline:
• Shipment #1 – Lost on February 19, 2025 (Reported: all merchandise missing, carton discarded – Conroe, TX)
• Shipment #2 – Lost on March 15, 2025 ( Missing shipping label – Houston, TX)
• Shipment #3 – Lost on March 18, 2025 (package could not be located – Walton, KY)
• Shipment #4 – Lost on March 23, 2025 (merchandise missing – Arlington, TX)
• Shipment #5 – Lost on March 25, 2025 (Last scan in Houston, TX—never arrived)
I have made multiple requests for the replacement to be shipped via FedEx or expedited overnight delivery, even offering to cover any additional costs. But I was declined. I have even tried to talk to UPS but UPS stated that they can’t give me anymore information as Dyson has restrictions on the packages they ship and told me I have to contact Dyson for the issue.
I am seeking guidance on the following:
1. Escalation Process: What steps can be taken to escalate this matter within Dyson to ensure a prompt and effective resolution?
2. Alternative Shipping Methods: Is it possible to utilize a different courier service or expedited shipping to prevent further losses?
I appreciate any insights from the community or direction from Dyson representatives on how to proceed. My goal is simply to receive the product I sent in for repair over two months ago.
