The fact that Dyson released this Submarine option just a few months after the Detect V15 was released is beyond ridiculous! Why you can't update the firmware for the existing owners is BS! I own MANY Dyson products & feel cheated by your business practices. Why would I spend another $1k on a vacuum to get the accessory that is supposed to be compatible with the vacuum I already own? Just update the stupid software for us who already purchased the vacuum!
Solved
Dyson Detect V15 Submarine Not Supported
Best answer by Anonymous
Hi
Welcome to the Dyson Community, and thanks for taking the time to share your feedback with us.
The Dyson Submarine™ wet roller head is not compatible with any of our other vacuums, including pre-purchased V12 or V15 vacuums. To intelligently switch between wet and dry cleaning, the new Dyson V12s Detect Slim Submarine™ and V15s Detect Submarine™ variants have been reprogrammed, with new software which recognises that the Submarine head has been attached, and automatically switches to wet cleaning mode.
Machines manufactured previously don’t include this software, and therefore aren’t compatible- and there’s nothing we can do to change the software which is on your current machine.
If you’d like to discuss this further, you would need to visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
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