"Escalated" complaint - means absolutely nothing !! | Dyson Community
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"Escalated" complaint - means absolutely nothing !!


Dear Community

6 weeks I have been waiting to have my Dyson repaired, only to come back with the fault still existing.

For a UK company, how frustrating is it to get hold of anyone that is in the UK.

I am fed up with speaking to people in Athens.    

It absolutely ruins my day.  I wake up with it on my mind and I go to bed angry that yet again I have lost another day with no response from Dyson.

Do any of them realise how stressful this is and how it can change your whole day and put you in an awful mood.

I wonder in their “training”, if they can actually reflect that we could be their Mothers, Sisters, grandmothers etc and how would they feel if they knew how upsetting it is to have this hanging over your head for weeks and weeks.

It is so upsetting that I am getting so wound up right now.   

Do they expect us to leave in a dirty house with children not cleaning the carpet for over 6 weeks is environmentally unacceptable with toddlers.

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5 replies

Charu
Community Moderator
  • Dyson Community Moderator
  • 43 replies
  • March 14, 2025

Hi ​@Queen Helen,

Welcome to the Dyson Community, and thanks for letting us know about this. 

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested. 

I’ll look forward to hearing from you.


  • Author
  • Rookie Member
  • 3 replies
  • March 14, 2025

Where is that link ?  I cannot see where my private inbox is  ?

 


  • Author
  • Rookie Member
  • 3 replies
  • March 14, 2025

Again, totally unhelpful information when you have my telephone number to call me to discuss my problems with you.     

 

 


  • Author
  • Rookie Member
  • 3 replies
  • March 14, 2025

#When is someone from the UK office actually going to deal with my query ? 

 


Charu
Community Moderator
  • Dyson Community Moderator
  • 43 replies
  • March 17, 2025

Hi ​@Queen Helen,

Welcome to the Dyson Community!

Please be informed that you need need to click on the profile icon located in the top-right corner and select the option for private messages to access the inbox.

Please see the image shared below: 

Dyson Community Private message inbox

 


I’ll look forward to hearing from you.


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