Was cleaning a rug and it became stuck. Cleared rug, but the brush was sticking when move thr vacuum forward. Cleaned canister & brush head my UP1 upright. Still sticky when brush on. Removed head again abd discovered the end of the brush had 1/8" end play. Is thr end play adjustable or do I need a new bushing?
Solved
Cleaning head brush excessive play on end
Best answer by Reolds
Thanks for the response. Determined through additional research that my initial observation was incorrect. It wasn't the roller brush that was sticking, it was the left wide roller ball. Not sure what happened but the filter inside the left side roller ball became loose. The filter itself had scuff marks where it was rubbing against the roller ball housing.
After a few tries, I was able to successfully remount the filter correctly. Then the vacuum rolled and worked normally.
Sorry for the false alarm. Myu fault. Thanks again for you quick response.
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+13Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson upright vacuum easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
Thanks for the response. Determined through additional research that my initial observation was incorrect. It wasn't the roller brush that was sticking, it was the left wide roller ball. Not sure what happened but the filter inside the left side roller ball became loose. The filter itself had scuff marks where it was rubbing against the roller ball housing.
After a few tries, I was able to successfully remount the filter correctly. Then the vacuum rolled and worked normally.
Sorry for the false alarm. Myu fault. Thanks again for you quick response.
1 person likes this
+13Hi
No problem at all, and thank you for the update.
Glad to hear re-securing the post-motor filter has resolved the issue for you.
You know where to find us if you’d like further help or advice in future!
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