I recently updated the Dyson Link App, and now I’m facing a white screen issue whenever I try to open it. The app launches, but the interface doesn’t load just a blank white screen with no options or controls.
I have tried restarting my phone, clearing the app cache, reinstalling the app, and even switching between Wi-Fi and mobile data, but nothing seems to fix the issue.
Iam using a Samsung Galaxy S22 with Android 13 also tested on an iPhone 14 with iOS 17, and the problem persists across both devices.
It was working fine before the update, so I suspect something changed in the latest version. Has anyone else experienced this problem? Is there a way to reset the app or troubleshoot this further?
Any help would be greatly appreciated! Thanks in advance.
Welcome to the Dyson Community, and thanks for letting us know about this.
Thank you for providing the details. It sounds like you've tried several troubleshooting steps already. Here are a few additional suggestions:
Check for Updates: Ensure that both your phone's operating system and the MyDyson™ app are up to date. Sometimes, compatibility issues can arise from outdated software.
Factory Reset: Try performing a factory reset on your Dyson Pure Cool TP07. This can sometimes resolve software issues that arise after updates.
These simple checks should help rule out any obvious issues and may resolve this on the spot!
If you need further troubleshooting help after trying these steps, please contact Dyson Customer Care directly for support. Visit Dyson.com and click “Support” for the contact options for the Dyson Customer Care team in your region.
Welcome to the Dyson Community, and thanks for letting us know about this.
Please provide the name of your Dyson machine so we can investigate further.
I’ll look forward to hearing from you!
Thank you for your response. Iam using the Dyson Pure Cool TP07. After updating the Dyson Link App, I get a white screen on both my Samsung Galaxy S22 (Android 13) and iPhone 14 (iOS 17). I’ve tried restarting, clearing cache, reinstalling, and switching networks, but nothing works. Any solutions?
Welcome to the Dyson Community, and thanks for letting us know about this.
Thank you for providing the details. It sounds like you've tried several troubleshooting steps already. Here are a few additional suggestions:
Check for Updates: Ensure that both your phone's operating system and the MyDyson™ app are up to date. Sometimes, compatibility issues can arise from outdated software.
Factory Reset: Try performing a factory reset on your Dyson Pure Cool TP07. This can sometimes resolve software issues that arise after updates.
These simple checks should help rule out any obvious issues and may resolve this on the spot!
If you need further troubleshooting help after trying these steps, please contact Dyson Customer Care directly for support. Visit Dyson.com and click “Support” for the contact options for the Dyson Customer Care team in your region.
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