scheduled clean could not be started | Dyson Community
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scheduled clean could not be started

  • March 25, 2025
  • 1 reply
  • 17 views

My vis nav 360 seems to be very high maintenance. It has stopped following the schedule I have set without some form of intervention. 

It is constantly in sleep mode and doesn't seem to want to wake up for scheduled cleans.

 

Due to the length of time it takes to do a full clean I have multiple schedules set so that it cleans a couple of zones at a time.

Until the most recent firmware update it was starting its first 2 zone clean at 5.45am. Since then it seems to have started to ignore that schedule. It was scheduled to start again at 7am. I woke it up (by pulling-out from the dock and pushing back) a couple of minutes before the start time and it was able to start. I did the same for the afternoon 2 zone clean but this time it was a little earlier and unfortunately it went back to sleep before starting. 

I am getting the 10mins to start notification on my phone for every scheduled clean, then an unable to start notification a couple of mins after the start time. I am cleaning optics when requested and doing routine maintenance as required. I have regularly cleaned the filter and brush bar. 

My robot has recently started exploring odd places when it's supposed to be returning to the dock and it's also struggling to find the dock, even when placed right in front of the dock. It's been stuck a lot more too.

I have had it for about 3 months and I'm getting really frustrated with the amount of attention it needs. I find the mapping and zoning really challenging because I cannot edit the zone lines easily due to the size of the map. It's also impossible to see the map properly because there are icons floating over the top of it that can't be moved.

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1 reply

Jannat
Community Moderator
  • Dyson Community Moderator
  • 97 replies
  • March 26, 2025

Hi ​@Swickham1502 ,

Welcome to the Dyson Community!

This sounds like an unusual issue, and it’s not something we can troubleshoot via the Dyson Community forum.

To help pinpoint the cause, our customer care experts will need to guide you through additional troubleshooting checks when you have your Dyson available. They will then discuss repair or replacement options if necessary.

Visit Dyson.com and click "Support" to reach the right Customer Care team for your region.

Feel free to reach out to us in the Dyson community if you need any further advice or support.

We look forward to speaking with you!


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