Dyson V15s Detect Submarine Wand top loose | Dyson Community
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Dyson V15s Detect Submarine Wand top loose


Hi all, 

After two months of using the vacuum, my wife realised that the top of the vacuum wand where the connection between plastic part and metal tube become loose. This makes the vaccum a bit difficult to maneuver. Does anyone has the similar issue in this community? Thank you.

Best answer by Jack

Hi @gwwon4

Thanks for getting in touch to let us know about this. For support, you'll need to talk directly to our Dyson Customer Care experts. If a replacement wand is needed to resolve this, they’ll be able to confirm if this is covered under your Dyson warranty and organise this for you.

Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

We'll look forward to speaking with you!

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Jack
Dyson Community Manager
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  • Dyson Community Manager
  • February 8, 2024

Hi @gwwon4

Thanks for getting in touch to let us know about this. For support, you'll need to talk directly to our Dyson Customer Care experts. If a replacement wand is needed to resolve this, they’ll be able to confirm if this is covered under your Dyson warranty and organise this for you.

Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

We'll look forward to speaking with you!


  • Rookie Member
  • February 12, 2024

Thanks a lot Jack for your response. I will definitely do that....


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