Hello, I have recently purchased a dyson air purifier big + quiet formaldehyde BP04 and for the first week, it seems to be working as expected, however, when scrolling through the information screens on the unit itself with the remote, it does not display the value for the VOC or NO2. That said, when I look at the app on my phone, the VOC and NO2 values are displayed as expected. Further, the values are being recorded and tracked in the chart on the phone app. But again, the VOC and NO2 values do not display on the unit itself. Finally, the other values such as air quality, PM, temp, humidity formaldehyde, etc. all display the value of the current reading on the machine’s little screen as I click through on the information button on the remote.
Does anyone else have this issue? Does anyone know if there is a fix? Thanks!
As simple as it sounds, switching off and unplugging your machine for at least 30 seconds, then plugging it in again and retesting, can often clear many temporary faults like this.
If you find the issue continues after trying this, please get in touch directly so our experts can walk you through some further troubleshooting checks to resolve things. Visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon at the bottom left of the chat window to begin a live chat session.
As simple as it sounds, switching off and unplugging your machine for at least 30 seconds, then plugging it in again and retesting, can often clear many temporary faults like this.
If you find the issue continues after trying this, please get in touch directly so our experts can walk you through some further troubleshooting checks to resolve things. Visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon at the bottom left of the chat window to begin a live chat session.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
