I have two Big and Quiet purifiers.
the fan speed when in Auto seems to be very random and not related to AQI. When both have similar AQI (15- 20) one will be on max fan speed and the other on low (2-3). They seem to be stuck on those fan speeds and don’t change.
Why is it not more predictably the speed is and why does the speed not reduce from 10 when the AQI has been stable around 16 for some time?
Best answer by Jannat
Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and it’s not something we can troubleshoot via the Dyson Community forum.
To help pinpoint the cause, our customer care experts will need to guide you through additional troubleshooting checks when you have your Dyson machines available. They will then discuss repair or replacement options if necessary.
Visit Dyson.com and click "Support" to reach the right Customer Care team for your region.
Feel free to reach out to us in the Dyson community if you need any further advice or support.
We look forward to speaking with you!
Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and it’s not something we can troubleshoot via the Dyson Community forum.
To help pinpoint the cause, our customer care experts will need to guide you through additional troubleshooting checks when you have your Dyson machines available. They will then discuss repair or replacement options if necessary.
Visit Dyson.com and click "Support" to reach the right Customer Care team for your region.
Feel free to reach out to us in the Dyson community if you need any further advice or support.
We look forward to speaking with you!
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