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Jack
Dyson Community Manager
3 years ago
Solved

Warning icon prevents continious monitoring

  • February 8, 2024
  • 1 reply
  • 60 views
N

Hi,

 

We’ve been experiencing a warning icon on our Dyson hot and cool purifier (https://www.dyson.co.uk/support/journey/guides/368865-01?machineId=368865-01) for the past month, things we’ve tried to fix it:

  • hard reset
  • powercycling 

I’ve also followed instructions to enter the diagnostic mode and have the following error codes

008-02-01-2

008-03-01-2

008-04-01-2

008-01-01-2

008-02-01-2

 

any ideas would be appreciated, the errors are preventing us from getting any information about air quality and temperature, however the heating element still works.

 

Thanks!

 

 

Best answer by Jack

Hi @nickl,

Welcome to the Dyson Community! This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson heater purifier easily to hand. If a repair is needed, they’ll be able to confirm if this is covered under your Dyson guarantee.

Please visit Dyson.co.uk and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team. If you’d prefer, you can call our UK Helpline on 0800 298 0298 (available from 8am-8pm Mon-Fri, and 8am-6pm on weekends).

We'll look forward to speaking with you!

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1 reply

Jack
Dyson Community Manager
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  • Jack
  • Dyson Community Manager
  • 2044 replies
  • Answer
  • February 8, 2024

Hi @nickl,

Welcome to the Dyson Community! This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson heater purifier easily to hand. If a repair is needed, they’ll be able to confirm if this is covered under your Dyson guarantee.

Please visit Dyson.co.uk and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team. If you’d prefer, you can call our UK Helpline on 0800 298 0298 (available from 8am-8pm Mon-Fri, and 8am-6pm on weekends).

We'll look forward to speaking with you!

Jack - Dyson Community Manager
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