What mistake is that? I’m pretty sure the only advice they tell you is not to charge with a non-dyson charger and to keep it at a moderate temperate.
Hello @Elaine ingledew
We’re disheartened to hear that you’re having an issue with the charge on your new V8. You may find some of the tips in this article helpful:
If you need further support after this, please get in touch via our WhatsApp channel and one of our team will be happy to discuss the next steps. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and select ‘Start a WhatsApp conversation’.
If you'd prefer, you're welcome to call the Dyson Helpline to speak with our experts directly. You can find their number in the ‘Contact us’ section of the page.