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dyson v15

  • 6 July 2024
  • 1 reply
  • 48 views

My dyson is only 7 months old. On the screen it says it’s charging, but it stays at 15 percent and when i want to use it, it says its not charged at all.

ist very expensive and only 7 months old, so i really want an answer !!

Hi @Anouk,

Welcome to the Dyson Community! 

This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V15 Detect™️ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then follow the 'Registration and technical support' prompt to reach one of our Dyson Experts. 

We'll look forward to speaking with you!