Hi. I have just bought my first Dyson, the Gen5 Detect. I am having a couple of issues with two of the heads.
Firstly, when using the fluffy optic head, the beam of light keeps going off sporadically and the head stops spinning at the same point. Sometimes it will run fine for a few minutes, other times a few seconds. I have to turn the machine off and on again for it to work again and then it may just stop shining the light and the head stop spinning a few seconds later.
Secondly, a similar issue with the Motorbar head. When vacuuming carpet the head sporadically stops spinning. Again, it may work fine for a few minutes or a few seconds and also needs turning on and off again to work properly again.
I have read that hair may be tangled in the heads to make them stop spinning but this has happened since I pulled the machine out of the box 2 days ago. On the very first clean the fluffy head stopped spinning and the light went off after 10 seconds so it isn’t an issue with anything being tangled in the head
Any assistance would be greatly appreciated.
Thanks
Ryan
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