V12 submarine , new unit and big problem | Dyson Community
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Dear all  

 

Good day to everyone. 
I need your help 

i bought a V12 submarine. 
And the submarine wet roller is not working. 
it rolls but it didn’t dispense any water from the tank. 
 

and this just happen when I get a brand new unit home.

i had try many times and follow all setting up from the instructions video. My brother and my friend try either. Still no working. 
 

Any hints for this? 
thank you so much. 
 

Hi @ahmonz,

Welcome to the Dyson Community! 

This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V12s Detect Slim Submarine™️ vacuum fully charged and easily to hand.

If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!