Power Cycling/Restarting your light | Dyson Community

Power Cycling/Restarting your light

  • 15 July 2022
  • 0 replies

Userlevel 7
Badge +13

Dyson connected machines are programmed to send and receive data from the Dyson Cloud. 

If the Dyson App isn’t updating to reflect the most recent information, losses connection frequently or has disconnected all together, it could be due to a combination of factors:

  1. Weak or loss of WiFi in the home.
  2. Product location compared to the router.
  3. Loss of connection to the Dyson Cloud.

Weak or loss of WiFi in the home

If there is a weak or loss of WiFi in the home, your machine could have trouble connecting to the home network. If possible, try moving your machine to another locations.

Loss of connection to the Dyson Cloud

A ‘Power Cycle/Restart’ of your machine should help to re-establish the connection to the Dyson Cloud. 

Please turn your machine off at the mains power supply and unplug it. Wait 10 seconds before plugging it back in and turning it back on at the mains power supply.

This topic was closed to comments. To ask a question, please create a new topic.