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£100 buy back


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How do I send my old hoover back and receive the £100? I had my new hoover delivered today but no email saying how to send old one back? 

Best answer by Jack

Hi @Annelouise,

Welcome to the Dyson Community!

When placing your order, you need to ensure the option to trade in your old machine has been selected. Without this, the dispatch of an email including a returns label won’t be triggered.

I’ll be in touch directly to take some further details.

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4 replies

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2008 replies
  • Answer
  • May 14, 2024

Hi @Annelouise,

Welcome to the Dyson Community!

When placing your order, you need to ensure the option to trade in your old machine has been selected. Without this, the dispatch of an email including a returns label won’t be triggered.

I’ll be in touch directly to take some further details.


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  • Author
  • Novice Member
  • 2 replies
  • May 14, 2024

Hello yes ticked the option to trade in. But still no email or information.


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  • Author
  • Novice Member
  • 2 replies
  • May 15, 2024

Still no email?? 


Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2008 replies
  • May 15, 2024

Hi @Annelouise,

In addition to my response above, I messaged you directly yesterday - but I have not received a reply.

Please respond to my direct message with the information I’ve requested, so we can ensure you’re supported with this.

I’ll look forward to hearing from you.


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