Hello,
Seems like I am not the only one with this problem.
Requested a return ticket over a week ago, haven’t heard a word back from Dyson. Tried Twitter (no answer) and calling customer care (over 1h wait time). So how on earth can I return this device?
This is so unlike what this company says they stand for, it’s maddening.
Hi
Welcome to the Dyson Community, and thank you for let us know about this. I’m sorry to hear there’s been a delay in processing your return request.
At the Dyson Community we’re not able to access customer records or intervene in individual cases - for support, you'll need to speak directly to our Dyson Customer Care experts in your region.
The quickest way to get in touch is to visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a live chat conversation with our Customer Care team. If you find all agents are busy when you contact us, please do try again a little later as we have good resource on live chat during normal working hours.
We'll look forward to speaking with you and getting this resolved!
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