Has anyone else experienced extreme delays with Dyson’s replacement process?
Back in November 2024, I contacted Dyson about my vacuum, which has a major issue—the brush roll spins, but it makes a loud, shaky noise and produces a burning smell, so we can’t use it. They told me a few days later that they would send a box and replace the entire machine since they didn’t have the necessary parts. Then the Canada Post strike happened, so I understood there would be delays.
However, once the strike ended, I reached out again on January 11, 2025. On January 16, I was told to wait 24-48 hours while they looked into it. Since then, I’ve followed up four times and still haven’t received a single response or update.
At this point, I feel completely ignored. I have two cats, two dogs, and a toddler, so I need a working vacuum. Three months without any resolution is beyond frustrating. Has anyone else dealt with this kind of issue, and if so, how did you get Dyson to actually respond and follow through? Any advice would be appreciated because I’m running out of patience.
