As your machine traverses your home, moving across different floor types and thicknesses, the sounds it makes can change in pitch and tone. This may sound unusually at first, but you should become use to this sound over time. 

If your machine is making a noise which you’ve not heard before, it can usually be explained by one of the following.

The selected cleaning mode

When starting a clean from the Dyson App there is an option to select the cleaning mode in which the machine will operate, either on an ‘All areas’ clean or via a ‘Direct zone cleaning’. By selecting an alternative mode to what you are used to, the machine will make a different noise.

This is because the onboard motor is operating at a different pitch than you are used to hearing.

For more information on the different cleaning modes available, visit our ‘Understanding your robots cleaning modes’ article.

A blockage in the tracks or brush bar

While the machine will indicate if there is a blockage or debris trapped in the tracks, that would stop it from completing its cleaning. Debris could build up over time and remain undetected. The In-App user guide has stored instructions on how to check these areas of the machine. 

To access the In-App user guide your machine will need to be connected to the App. Once it has been connected and whilst on the home-screen, simply press the settings icon in the top right, then select ‘Using your robot’. From here, navigate to the ‘Looking after your robot’ section and follow the on-screen instructions.

The filter(s) need cleaning.  

A higher than usual noise could indicate that the filter(s) need to be cleaned. Using the In-App user guide, view the instructions on wash and dry the filter(s). 

Once your machine is connected, press the settings icon in the top right, then select ‘Using your robot’. From here, navigate to the ‘Looking after your robot’ section, follow the on-screen instructions on how to wash and dry the filters.

To maintain optimal performance, the machine’s filter(s) should be washed at least once a month.

Our ‘Cleaning the robot's filter(s)’ article offers further guidance on this.

Following the above, if you still need help, feel free to post a question in our Robot vacuum category on the community homepage.

Dyson 360 VisNav robot vacuum

Your robot has an internal cooling fan for its processor. The fan will operate when the machine is not in standby. If your robot is fully charged or off the dock, your robot will go into standby after 5 minutes of inactivity. Your robot will not go into standby if it has stopped during a clean.

YouTube

The Dyson YouTube channel hosts a vast amount of content that can support on this process. As well as those that provide tips on using, maintaining, and getting the best out of your Dyson machine. Simply use the on-screen search option or navigate through the playlists to start viewing these.