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Button Depressed

  • October 19, 2024
  • 1 reply
  • 78 views

Why is my button permanently depressed? One day, I looked at it was. I am not aware of anything that impacted the vacuum. I typically control it from the app, but on occasion will press the button. I am not able to ‘wriggle’ the button free. Interestingly, the button still works, as far as starting the vacuum. Though, there’s no tactile feedback to know that I have pressed the button. The light will spin and then vacuuming will commence. I can still manage everything from the app. It is displeasing to look at and knowing that something is off. Any way to restore the button to its intended design?

Best answer by Jack

Hi @stingleo,

Welcome to the Dyson Community, and thanks for getting in touch to let us know about this.

For support, you'll need to speak directly with our Dyson Customer Care experts in your region - as it’s not something we’ll be able to resolve by troubleshooting online.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team.

We'll look forward to speaking with you!

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1 reply

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2008 replies
  • Answer
  • October 21, 2024

Hi @stingleo,

Welcome to the Dyson Community, and thanks for getting in touch to let us know about this.

For support, you'll need to speak directly with our Dyson Customer Care experts in your region - as it’s not something we’ll be able to resolve by troubleshooting online.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team.

We'll look forward to speaking with you!


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