Dyson Lightcycle desk Light - Under Warranty Exchange | Dyson Community
Skip to main content
Visit Dyson.com Visit Dyson.com
Jack
Dyson Community Manager
3 years ago

Dyson Lightcycle desk Light - Under Warranty Exchange

T

Hi All

I have a Dyson Lightcycle desk light that has a faulty motion sensor. I was advised by the Dyson Customer Service team that the unit will be replaced under warranty. But the issue is I’ve been advised that there is a stock shortage of the Dyson Lightcycle Desk Lamp (Australian model) and they are no longer receiving any new stock in Australia. I have an active repair case on this.

Would anyone know whether production has stopped on these lights in Australia? And who can I escalate this with within Dyson (beyond the customer service team) to have a look at my specific case to see if they can obtain a replacement unit on this?

Did this article help you find an answer to your question?
This inactive topic has now been automatically closed. For help or advice, please create a new topic.

2 replies

E

Well well well… Is this just a stalling tactic until they get stock, hoping for you to never come back. Maybe they don’t understand what a Warranty is! To clarify, under the terms, they should repair or replace your machine.  I’d strongly, no viciously suggest calling Dyson Australia and demanding a replacement, an alternative machine or your money back...

 

A
  • Anonymous
  • 0 replies
  • May 15, 2023

I think the service team is the top of the shop. You can usually asked to speak to a manager or arrange a call-back. I’d like to say, a competent manager would look at the case and offer you solutions, instead of you providing solutions to them. Fingers cross you get an answer soon.  

Stuart
1 person likes this
  • Stuart
    Stuart
Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings