Hi @PaulaL,

Welcome to the Dyson Community!

We’re happy to look into this - please can you let us know which country you’re based in, and where you saw this offer advertised?

We’ll look forward to hearing from you.

Hi Jack thanks for reaching out.

I’m in the UK.

I had an email from noreply@e.dyson.co.uk  Subject: Book a complimentary virtual consultation with a Dyson Stylist Book virtual appointment  

Paula

Hi @PaulaL,

No problem at all - thank you for coming back to me with these details.

It looks like there could be a temporary issue with the booking system. I’m reaching out to the right internal team to investigate this further, and I’ll update as soon as I have further news here.

Thanks for your patience and understanding in the meantime!

Hi Jack,

Thank you. I appreciate your help on this. Is there anyone I can talk to in the meantime as I am struggling to get any curl to stay in my hair. I followed all the instructions asper the video and the ends go straight after a while, even when using products with hold.

Curls look great when I curl it, lasted about 30 minutes today

Kind regards

Paula